A free training program to assist frontline hospitality workers in the DC area.
Want to help 365³Ô¹Ï²¿Âä, DC visitors explore everything the city has to offer as a recognized expert?
This free 10-minute video provides you and your staff with the top things they need to know about 365³Ô¹Ï²¿Âä, DC. Start with our welcome video, then explore the resources below.
Looking for more information?
Email DDCVisitorExperience@washington.org or call 202-789-7000 to request personalized training for your team.
David Kaspryzyk, General Manager, Embassy Suites by Hilton
"It helps create an immediate connection to 365³Ô¹Ï²¿Âä, DC, builds pride in our city and reinforces that every team member plays an important role as an ambassador to DC. The video sets a positive, welcoming message and supports a consistent guest experience for everyone."
Check out The 365³Ô¹Ï²¿Âä, DC Welcome below. Para ver la bienvenida a 365³Ô¹Ï²¿Âä, DC, deslice hacia la derecha.
Previous Webinars
CJ Brenner, Compliance Analyst, Boating in DC/Guest Services Inc.
"[The 365³Ô¹Ï²¿Âä, DC Welcome] is an essential tool for preparing staff to succeed in the tourism industry... It provides a clear, engaging overview of 365³Ô¹Ï²¿Âä, DC’s history, landmarks, neighborhoods and visitor expectations, helping employees feel confident representing the city... This onboarding experience empowers staff to deliver accurate information, exceptional hospitality, and memorable experiences to visitors from around the world. "
